For the last 40 years, Source Office Furniture & Systems Ltd. has been offering the best value in high-quality office furniture throughout Canada. We pride ourselves in offering unsurpassed customer service and a collaborative team environment where every employee is a part of our success. We are a rapidly growing and dynamic company and are seeking enthusiastic and energetic individuals to join our team.

We are seeking a Community Growth Strategist candidate at our headquarters in Burnaby, BC location to join our growing team! This role reports to the VP of Marketing, full-time permanent position with a hybrid schedule. While the position will primarily support Performance Furnishings, this role will also support our other two companies – Source Office Furniture and N9NE Furniture Group.

As Community Growth Strategist, this role will build trust, engagement, and regional lead flow through community management, reputation management, and advocacy.

The Community Growth Strategist drives digital engagement, local market presence, and brand reputation. This role builds trusted relationships with customers and partners through strategic content, localized campaigns, proactive reputation management, and cross-functional collaboration with sales and customer success teams.

·        Fun and positive work environment

·        Opportunity for professional growth

·        Salary Range: $60,000-$70,000

·        100% paid health and dental benefits plan after a successful 3-month probation, including a $250 Health Spending Account

·        Employee Assistance Program (EAP)

·        Employee discounts on our products

•                    Develop and execute social media content strategy (LinkedIn, X, Facebook, industry platforms)

•                    Create and curate thought leadership, case studies, and partner content

•                    Manage posting schedules and campaigns

•                    Monitor comments, messages, and mentions

•                    Engage with prospects, customers, and partners

•                    Grow and nurture online communities (groups, forums, LinkedIn Groups, etc.)

•                    Support employer branding and recruitment messaging (when relevant)

 

•                    Build local marketing plans aligned with sales goals

•                    Coordinate regional events, trade shows, and networking opportunities

•                    Develop partnerships with local associations, chambers, and business groups

•                    Execute geo-targeted digital campaigns

•                    Manage local sponsorships and co-marketing initiatives

•                    Support account-based marketing (ABM) initiatives at the regional level

•                    Create localized marketing assets and messaging

•                    Monitor and manage reviews (Google, industry platforms, G2, Capterra, etc.)

•                    Respond professionally to positive and negative feedback

•                    Escalate service issues internally

•                    Implement review-generation programs

•                    Track sentiment and reputation KPIs

•                    Develop crisis response protocols for public issues

•                    Maintain brand voice and tone across channels

•                    Train internal teams on brand and social best practices

•                    Activate employee advocacy programs

•                    Identify and nurture brand ambassadors (customers, partners, employees)

•                    Ensure messaging consistency with corporate strategy

•                    Track engagement, growth, and conversion metrics

•                    Monitor local campaign ROI

•                    Analyze reputation trends

•                    Produce monthly/quarterly performance reports

•                    Use insights to optimize content and campaigns

•                    Partner with Sales on lead nurturing and ABM

•                    Work with Customer Success on retention and upsell messaging

•                    Coordinate with Product/Operations on announcements

•                    Support PR and Communications

•                    Feed customer insights back into leadership

•                    Manage social media and review platforms (Hootsuite, Sprout, HubSpot, etc.)

•                    Oversee CRM and marketing automation integrations

•                    Maintain editorial calendars

•                    Manage vendor relationships (agencies, freelancers)

·        Revenue YOY

·        Social revenue attributed

·        Social follower growth

·        Social engagement rates

·        MQL's by region

·        Review rating

·        Engagement response time

Job Type:                            Full-time, Permanent

Salary Range:                $60,000 to $70,000 per year

Learn more about us at www.source.ca. Be part of Team Source now!

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